Effective Date: November 25, 2024
At Hulk Locksmith (“we“, “us“, or “our“), accessible from hulklocksmith.ca, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website and services.
By accessing our website or using our services, you consent to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Fill out forms on our website.
- Contact us via phone calls.
- Send us emails or other communications.
- Interact with us through social media.
The personal information we may collect includes:
- Contact Information: Name, email address, phone number, and mailing address.
- Service Details: Information related to your locksmith service needs.
- Call Recordings: Calls may be recorded for quality assurance and training purposes.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To provide and manage the services you request.
- Communication: To respond to your inquiries, requests, or feedback.
- Quality Improvement: To monitor and improve our services and customer experience.
- Operational Needs: To facilitate the day-to-day operations of our company.
3. Disclosure of Your Information
We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who assist us in operating our website and conducting our business, provided they agree to keep your information confidential.
- Legal Obligations: When required by law, regulation, legal process, or governmental request.
- Protection of Rights: To protect the rights, property, or safety of Hulk Locksmith, our customers, or others.
4. Consent
By providing your personal information to us, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You have the right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is completely secure.
6. Your Rights
Under applicable Canadian privacy laws, you have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of any inaccurate or incomplete information.
- Withdrawal of Consent: Withdraw your consent to our continued use and disclosure of your personal information.
To exercise these rights, please contact us using the information provided in Section 9.
7. Call Recording
Please be aware that calls to our business may be recorded for quality assurance and training purposes. By calling us, you consent to the recording of your conversation.
8. Third-Party Links
Our website may contain links to external sites that are not operated by us. We have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Hulk Locksmith
Phone: (587) 404-9192
Email: hulklocksmithcanada@gmail.com
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices.
By using our website and services, you acknowledge that you have read and understand this Privacy Policy. Thank you for trusting Hulk Locksmith with your personal information.